TradeClip Terms of Service

These Terms govern your use of the TradeClip desktop application, the website at https://tradeclip.ai, the customer dashboard, the API at https://api.tradeclip.ai and related services (together, the "Service"). By creating an account or using the Service you agree to these Terms and to our Privacy Policy (https://tradeclip.ai/privacy). If you do not agree, do not use the Service.

1. What TradeClip is#

TradeClip is screen-recording software for traders. It watches the window you select, detects trades from what is visible on screen, saves clips of them to your computer, and lets you edit and export those clips. Optionally, it can store your clips in a cloud library and render exports in the cloud.

TradeClip is not connected to any broker or exchange, does not access any trading account, and never places, modifies or cancels an order. It reads pixels. Any trade facts it shows (ticker, direction, times, profit or loss) are what it read from your screen and may be incomplete or wrong; where it cannot read a value it says so rather than guessing.

2. Eligibility and accounts#

• You must be at least 18 years old, or the age of majority where you live, and able to enter a binding contract.
• You must give a working email address and keep it current; we use it for verification, security notices and billing status.
• You are responsible for your password and for everything done through your account. Use a strong, unique password; tell us at support@terratrade.app immediately if you believe your account has been compromised.
• One person, one account. Accounts may not be shared, sold or transferred.
• We may refuse, suspend or close accounts that break these Terms, that we reasonably believe are fraudulent or automated, or where required by law. Suspension never deletes files on your computer.

3. Free trial#

New accounts receive a free trial once the email address is verified and the profile is completed. The trial:

• lasts 7 days and includes up to 10 clips in total;
• needs no payment card;
• includes automatic recording, scheduled hours, the cloud library and search;
• applies the TradeClip watermark to every export;
• is available once per person. To enforce this we keep a one-way fingerprint of your email address after an account is deleted (Privacy Policy §11). Creating additional accounts to obtain further trials is a breach of these Terms.

When the trial ends or the 10 clips are used, new captures stop until you subscribe. Clips already recorded remain on your computer and can still be opened, edited and exported.

4. Subscriptions and pricing#

We offer two monthly subscriptions, billed in US dollars:

• Tax. Prices exclude tax. Applicable sales tax, VAT or GST is calculated and shown at checkout based on your billing address.
• Billing period. Your card is charged when you subscribe and then every month on the same day of the month. Each successful payment starts a new clip allowance; unused clips do not roll over.
• What counts as a clip. One successfully finished, unique recording of a trade, counted once when TradeClip finalizes it. Re-exporting, editing, re-rendering or deleting a clip does not use another clip. Clips recorded before you created an account do not count.
• Payments are processed by Stripe. We never receive your full card number. Stripe's terms apply to the payment itself. Invoices and receipts are sent by Stripe; plan and account notices are sent by us.
• Upgrades (Pro → Ultra) take effect immediately; you are charged a prorated amount for the rest of the current period and your clip allowance becomes 200 for that period, keeping the clips already used.
• Downgrades (Ultra → Pro) take effect at the start of your next billing period so you keep what you paid for.
• Price changes. We will email you at least 30 days before any price increase takes effect; it applies from your next renewal after that date, and you can cancel before then.

5. Cancellation#

You can cancel at any time from Billing in the dashboard (which opens the Stripe billing portal). Cancellation takes effect at the end of the current paid period: you keep your plan's features and remaining clip allowance until then, and you are not charged again. You can undo a cancellation before the period ends.

After the period ends:

• new captures, cloud uploads and cloud renders stop;
• everything on your computer stays yours and stays usable;
• your cloud clips are kept for 30 days and then deleted (we email you first); resubscribing within those 30 days keeps them.

A cancelled subscription is not reactivated later; subscribing again creates a new subscription.

6. Refunds#

Because the free trial lets you evaluate TradeClip before paying, and because each billing period starts a fresh clip allowance, subscription payments are not refundable except:

• where the law where you live gives you a right to a refund (for example a statutory cooling-off period that has not been waived);
• where we failed to provide the Service for a substantial part of the period and could not fix it;
• at our reasonable discretion, for example a duplicate charge or an obvious mistake, when you contact support@terratrade.app within 14 days of the charge.

Refunds are made to the original payment method through Stripe. A refund and a cancellation are separate: a refund may end your paid access immediately or at the period end depending on the reason, and we will tell you which. A partial refund does not by itself remove your remaining access for the period. Every refund decision is recorded.

7. Failed payments and disputes#

• If a renewal payment fails, you enter a 7-day grace period. During it you can keep recording under your plan, but cloud renders are paused until payment succeeds. Stripe retries the card and we email you; you can update your card from Billing at any time.
• If payment has not succeeded when the grace period ends, paid features stop: new captures, uploads and renders are blocked until you pay. Your local files are unaffected, and paying restores access on the same installation without a new license key.
• If you dispute a charge with your bank, we suspend new paid actions (captures, uploads, renders) while the dispute is open and preserve your local files. If the dispute is resolved in your favour and the subscription remains payable, access is restored; if it is resolved against you, the subscription ends.

8. License to use the software#

Subject to these Terms, we grant you a personal, non-exclusive, non-transferable, revocable license to install and use the TradeClip desktop application for your own trading content.

• One active installation. A paid subscription comes with a license key bound to your account. It can be active on one installation at a time. You may deactivate your current installation from Settings and activate another (rate-limited), or, if you cannot access the old computer, ask support to issue a replacement key; the old key is permanently retired and the new one is delivered to you once. Sharing, selling or publishing a license key is a breach of these Terms and results in revocation.
• You may not reverse engineer, modify, or interfere with the software's licensing, watermark, clip-counting or entitlement checks, or use any altered build. On the trial and Pro plans the TradeClip watermark is part of the product, not an option.
• The software, its design, name and logos are ours or our licensors'. No rights are granted except those stated here.
• The software includes open-source components under their own licenses, listed in the app's About screen.

9. Your content#

You own your clips, recordings, edits and exports. You grant us only the limited license needed to store, process, thumbnail, search and render them for you when you use cloud features, and to display them to you. We do not use your content for advertising, share it with other customers, or use it to train models.

You are responsible for your content, including for having the right to record what is on your screen and anyone captured by your camera or microphone, and for complying with the terms of any platform (such as TradingView) whose window you record. TradeClip is not affiliated with or endorsed by TradingView, WealthCharts or any broker.

You may not use the Service to store or distribute content that is unlawful, infringes others' rights, or is malicious (for example files crafted to exploit media processing). We may remove such content and may suspend the account.

10. Cloud sync and cloud rendering#

Cloud sync is optional and off by default. What is uploaded, where it is stored (Google Cloud, United States) and how long it is kept are described in the Privacy Policy §5 and §9 and in the consent dialog you see when turning it on. In summary: finished clips and the trade facts read from them are uploaded when you choose; webcam and microphone tracks only if you separately enable that; the live recording buffer never.

Cloud rendering, where offered, produces exports from the clips and edit descriptions you upload. Ultra subscriptions use a priority render queue; Pro uses the standard queue with 10 renders per monthly billing period. The trial does not include cloud rendering. Pro exports default to local rendering when its render allowance is used. Cloud render usage is separate from capture usage, and Ultra priority rendering is subject to available capacity. Local export is always available whether or not cloud rendering is.

We aim for high availability but the cloud library is a convenience copy, not your only copy: keep your local clips, and export anything you cannot afford to lose. We are not liable for loss of content that existed only in the cloud library after the retention periods described above.

11. Acceptable use#

You agree not to:

• attempt to obtain more than one free trial, or circumvent clip allowances, watermarks or license limits;
• share accounts or license keys;
• probe, scan or test the vulnerability of the Service without written permission, or interfere with other customers' use;
• use the Service to record content you have no right to record;
• resell the Service or use it to build a competing clip service through our API;
• send us false support requests, including false claims of a lost computer to obtain replacement license keys.

12. Support#

Support is by email at support@terratrade.app and through tickets in the dashboard. Ultra subscribers receive priority handling. Support can see your account status, plan, license (masked), devices and tickets; support cannot see your password, your full license key after issuance, or the content of your cloud clips unless you ask for help with a specific clip, and every support action on your account is logged.

13. Not financial advice#

TradeClip is a recording and organization tool. Nothing in the Service, on the website, in our emails or from our support team is investment, financial, trading, legal or tax advice, or a recommendation to buy or sell anything. The profit and loss figures TradeClip displays are read from your screen and may be wrong or incomplete; do not rely on them for any decision. Trading involves risk of loss. You alone are responsible for your trading decisions.

14. Disclaimers#

The Service is provided "as is" and "as available". To the fullest extent permitted by law we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will detect every trade, read every value correctly, be uninterrupted or error-free, or that clips will be free of defects. Screen capture depends on your operating system, its permissions and the window you record; recording is supported on macOS at launch, and Windows support is available only when we say so in the product.

15. Limitation of liability#

To the fullest extent permitted by law, TradeClip and TerraTrade, and their officers, employees and suppliers, will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, lost trading opportunities, lost data or lost content, arising out of or relating to the Service, even if advised of the possibility. Our total liability for all claims relating to the Service in any 12-month period is limited to the amount you paid us in that period, or US $50 if you paid nothing. Some jurisdictions do not allow these limitations; in that case they apply to the extent permitted.

16. Indemnity#

You will defend and indemnify us against claims arising from your content, your recording of third parties or their screens, or your breach of these Terms.

17. Termination#

You may stop using the Service and delete your account at any time (Privacy Policy §10; a 14-day grace period applies during which you can change your mind). We may suspend or terminate your account for breach of these Terms, for suspected fraud, or if required by law, and will tell you why unless we are legally prevented from doing so. On termination your license ends and cloud content is handled as described in §5 and the Privacy Policy; files on your computer are never touched. Sections 6, 9, 13–16, 18 and 19 survive termination.

18. Changes to the Service or these Terms#

We may change the Service, including plan features, over time. We will not reduce the features of a plan you are paying for during a paid period without your consent. We may update these Terms; material changes will be emailed at least 14 days before they take effect and posted at https://tradeclip.ai/terms with a new "Last updated" date. Continuing to use the Service after that date is acceptance; if you disagree, cancel and delete your account before then.

19. Governing law and disputes#

These Terms, and any dispute arising out of or relating to them or the Service, are governed by the laws of the State of Florida, United States, without regard to its conflict-of-laws rules. The state and federal courts located in Alachua County, Florida have exclusive jurisdiction over any such dispute, and you and we consent to their personal jurisdiction and venue. Nothing in these Terms removes consumer rights that cannot be waived under the law where you live, including any right that law gives you to bring proceedings in the courts of the country where you live.

20. General#

These Terms and the Privacy Policy are the entire agreement between you and us about the Service. If any part is unenforceable, the rest remains in effect. Our not enforcing a term is not a waiver. You may not assign these Terms; we may assign them to a successor of the TradeClip business, with notice. Notices to you go to your account email; notices to us go to support@terratrade.app.

21. Contact#

TradeClip by TerraTrade LLC Email: support@terratrade.app Address: 104 NW 17th Street, Apartment 156-3, Gainesville, Florida 32603, United States